Our Reward Points Scheme officially ended on Sunday 21st September 2025. Thank you to everyone who took part and enjoyed the benefits over the years.
What you need to know:
Customers were first notified in May 2025 that the scheme would be phased out.
-
A reminder was sent in September 2025, confirming the key dates:
• 7th September – last day to earn points
• 8th September – redemption cap reduced from 1000 to 500 points per transaction
• 21st September – last day to redeem points (any unused points expired after this date)
Why did it end?
We’re introducing a new loyalty programme that will be simpler, discount-based, and designed to give you even more value.
Advance notice given
The closure was carried out in full compliance with consumer protection laws. Customers were notified in May and reminded again in September, with clear dates and instructions to redeem points before expiry.
Closure of the Reward Points Scheme
The reward points scheme was closed in line with our terms and conditions which advised as follows:
Rewards Points Terms and Conditions
- From time to time we run promotions where you can qualify for additional reward points subject to minimum spend requirements or the purchase of specific products.
- Your points will accumulate automatically when you earn reward points buy purchasing products when logged in as a customer. Qualifying purchases include regular and discount priced merchandise.
- Reward points will not be earned where Store Credit or a Gift Card has been applied to an order.
- Redeemed points cannot be used again and will be deducted from your points total.
- A minimum number of 500 reward points must be accrued before they can be redeemed.
Changes, Suspension, or Termination
We may make changes to our Rewards Programme and these Terms and Conditions, and we will give you as much notice as reasonably possible of those changes.
We may suspend or terminate the Rewards Programme at any time. If this happens, your reward points may be frozen or lost. Where possible, we will provide notice before this occurs.
As part of our migration to the new Rewards Programme, all reward point balances will reset to zero on 22nd September 2025. Previous balances cannot be reinstated.
If, in our reasonable opinion, you are deemed to be abusing our Rewards Programme, we reserve the right to withdraw you from the programme and cancel any accumulated points.
Reward points can only be earned when logged in to an account. Points cannot be added retrospectively to an account if an order was placed as a guest.
What’s next?
A brand-new loyalty scheme will be launching soon! Full details will be shared by email and on our website.
For any questions, please contact our Customer Service Team - Contact Us