1. I have received the wrong product or garment.
Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or product, please contact O'Neills Customer Service and we will do everything we can to help. Please quote your order number in your email or on the phone.
2. I want to cancel an order I just placed online.
Orders can be amended or cancelled within 24 hours of being placed. To request a cancellation, please email O’Neills Customer Service as soon as possible. Unfortunately, we cannot guarantee changes or cancellations beyond this timeframe, but we will do our best to assist where possible.
Club/Education and Personalised items cannot be amended, cancelled or returned outside of the 24 hour period. Please ensure you check all details including size, name spellings etc.
3. I ordered the incorrect size.
If your order has not been dispatched, we can make the required changes. If your order has been dispatched, once you receive it, you can contact us to arrange an exchange.
Please note, this excludes club and education products and personalised items as we cannot offer exchanges or refunds on these items.
4. I can’t add any items to my basket.
If you have tried to add something to your basket but it is still empty, you may not have 'cookies' enabled on your computer. You should enable cookies. If you are still having problems please contact Customer Service.
5. Why do certain items show as unavailable?
Currently not all products are available for delivery to every country. Products you have added to your shopping bag or saved items in one country therefore may not be available to purchase due to trademark legislation.
6. Why am I not being given the option to enter my card details?
Please make sure all required details are filled in correctly phone number etc, and then try clicking on the credit card button again. This should rectify any issues.