Delivery & Shipping Information (UK & Ireland Orders)

At O’Neills, we aim to get your order to you as quickly and smoothly as possible. Please read the details below to understand our delivery process, timeframes, and terms.

Dispatch Timeframes

We strive to dispatch all standard orders within 5 business days.
For Club or Education products, please allow an additional 2–5 business days for production before dispatch.
For more details, please see our Club & Education Products Information.
ClubHub orders - Customers should allow 8-10 weeks for these orders as these are bulk orders made specifically for your club/school or organisation. Please note the time frame is from the day the Club shop closes, not the date of the order.

Important Notes

The first working day of your order begins on the first full business day after the order is placed.
Bank Holidays and Public Holidays are not considered business days.
Delivery timeframes are estimates only and may be impacted by external factors such as courier delays, weather, strikes, or other unforeseen circumstances.
O’Neills cannot be held responsible for such delays.

Once your order has been dispatched, you will receive a confirmation email containing your courier tracking details.

Delivery After Dispatch

Destination	Courier	Estimated Delivery Time
Ireland	An Post	1-2 Business Days
Northern Ireland	DPD	1-2 Business Days
UK Mainland	Royal Mail	1-3 Business Day

Free Delivery

Free delivery is available on orders over €50 / £50 (after discounts).
Oversized or heavy items may not qualify. Delivery charges for these items will be displayed at checkout.
If you’re unsure about delivery costs for specific items, please contact our Customer Service team at help@oneills.com before placing your order.
Free delivery does not apply to ClubHub products added to cart.

Courier Terms & Conditions

For full details of delivery services, you can review the courier terms directly:

Failed Deliveries & Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address.
O’Neills cannot be held liable for lost or delayed orders due to incorrect details.
If a delivery is missed and returned to us:
- A refund will be issued minus the original shipping fee and any return costs we incur.
- If you would like the order resent, additional shipping charges may apply.

Managing Your Delivery

Track your order using the details provided in your dispatch email.
Ensure your delivery details are correct before placing your order.
If you will not be present at the expected delivery time, you must notify the courier or make alternative arrangements.
Couriers may leave parcels at your property in a location they deem safe unless you provide clear delivery instructions.

Liability After Delivery

Once a parcel has been delivered to the specified address, responsibility transfers to the customer.
Neither O’Neills nor the courier can be held liable for loss, theft, or damage after delivery.
If your delivery instructions were not followed (e.g. parcel left in an unsafe location), contact us within 2 business days with evidence so we can investigate.

Damaged Parcels & Missing Items

If your order arrives damaged or with missing items, please contact our Customer Service team within 14 days of delivery.

To help us resolve your issue quickly:

Provide clear photos of the parcel (before opening) and the packaging condition.
Retain all original packaging until the issue is resolved.

Delivery Delays & Customer Support

If your order has not arrived within the estimated timeframe, please remember delays can occur due to factors outside our control. Timeframes provided are intended as guidance, not guarantees.

Our Customer Service team will respond to queries within 24 hours (Monday–Friday, excluding public holidays).
Please include your order number in all correspondence for faster resolution.

O’Neills reserves the right to amend this delivery policy at any time.

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