Your order will be manufactured and personalised in our factory to your requirements. Getting your order dispatched swiftly is of the utmost importance to us. Dispatch will take between 7-10 working days for personalised or made to order garments (Jerseys and Club products). Dispatch will take between 1-5 working days for all other products. We will notify you when your order has been dispatched.
Once dispatched please see estimated delivery times below:
Ireland and Northern Ireland: Delivery within 1-2 working days after dispatch via DPD couriers. These deliveries can be tracked using the tracking details emailed to you on dispatch.
England, Scotland, & Wales: Delivery within 1-3 working days after dispatch. Deliveries are dispatched via Royal Mail Tracked 48.
These deliveries can be tracked using the tracking details emailed to you on dispatch.
Europe: Delivery within 3-5 working days after dispatch.
Rest of World: Delivery in around 10-15 working days after dispatch depending on the country.
Delayed or missing orders
We need to wait 21 days before an order is deemed missing with our couriers. Should your order not reach you within the times stated, please accept our apologies and contact Customer Service who will be happy to assist.
Phone from Ireland: +44 330 123 1918
Phone from N.Ireland: 0330 123 1918
E-mail: help@oneills.com
Delayed or missing orders - UK and Rest of World
Please note that as per Royal Mail guidelines we will need to wait 21 days before being able to trace, replace or refund lost items.
Should your order not reach you within the times stated, please accept our apologies and contact Customer Service who will be happy to assist.
Phone from UK: 0330 123 1918
Phone from Rest of World: +44 330 123 1918
E-mail: help@oneills.com
