We strive to dispatch your order within 5 business days, so long as it is in stock of course.
If you have ordered club or educational products, or any personalised items we would greatly appreciate if you would allow an additional 2-5 business days for our team to create and dispatch your order.
For full details on club and educational products please check the following link:
Club and Education Products – O'Neills Help Centre
- Bank Holidays & Public Holidays are not included as business days.
- All delivery timeframes provided are estimates and may be subject to delays caused by couriers, weather conditions, strikes, or other unforeseen circumstances. oneills.com cannot be held responsible for such delays.
Once again, we are very appreciative of your continued patience and understanding.
Delayed or Missing Order
We take great care in prioritising swift dispatch and delivery, therefore if you experience any issues, we encourage you to reach out to our devoted customer service team so they may promptly investigate the issue!
If unfortunately, your order has not been delivered within the timescale we have quoted above, we sincerely apologise for the disruption that this may cause. Please note that we must wait 21 days before an order is deemed missing with our couriers.
As part of our company policy, all delivery disputes that have been confirmed as ‘Delivered’ by our couriers will need reported to the appropriate authorities before we can investigate the issue any further.
Our team here at oneills.com are dedicated to ensuring the timely dispatch of all orders and please remember, our Customer Service Team are always available to answer your questions and resolve any issues you may have.