We strive to dispatch your order within 5 business days. If you have ordered club or education products, please allow an additional 2-5 business days for our team to create these items before dispatch.
Please review our article on Club and Education products for more details:
Please note:
- Bank Holidays & Public Holidays are not included as business days.
- All delivery timeframes provided are estimates and may be subject to delays caused by couriers, weather conditions, strikes, or other unforeseen circumstances. oneills.com cannot be held responsible for such delays.
Once your order has been dispatched, you will receive a confirmation email with your consignment number for tracking purposes. This link will be provided by the selected courier.
Ireland and UK Delivery After Dispatch:
| Country | Courier | After Dispatch | Rate |
| Ireland | An Post/DPD | 1-2 Days | €3.99 |
| Northern Ireland | Royal Mail | 1-2 Days | £3.99 |
| UK | Royal Mail | 1-3 Days | £3.99 |
Free Delivery: We offer free delivery on orders over €50/£50 after all discounts have been applied. Please note: that certain oversized or heavy items may not qualify for free delivery. Delivery costs for excluded items will be calculated and displayed on the product page at the time of checkout. Any queries relating to oversized items and additional delivery costs please contact our Customer Service Team before placing your order - help@oneills.com
Terms and Conditions of Couriers
The links below provide direct access to the terms and conditions of the different couriers we use at O’Neills to deliver your orders:
- DPD: DPD Ireland Trading Terms and Conditions
- Royal Mail: Royal Mail Terms and Conditions
- DHL: DHL Terms of Carriage
- An Post: An Post Terms and Conditions
Failed Deliveries & Incorrect Addresses
It is the customer’s responsibility to ensure that the delivery address provided is accurate and complete. oneills.com will not be liable for orders lost or delayed due to incorrect address details.
If a delivery is missed and returned to us:
- A refund will be processed for the order minus the original shipping fee and any return costs incurred by us.
- If you wish to have the order resent, additional shipping charges may apply.
Liability After Delivery
Once an order has been delivered to the specified address, responsibility for the package transfers to the customer. oneills.com and the courier are not responsible for loss, theft, or damage occurring after delivery.
If a courier fails to follow your specific delivery instructions (e.g., leaving a parcel in an unsafe place), please contact us within 2 business days with supporting evidence so we can investigate the issue.
Damaged Parcels & Missing Items
If your order arrives damaged or with missing items, please contact our Customer Service Team as soon as possible.
To assist us in resolving the issue, please:
- Provide photographs of the parcel before opening and the condition of the packaging.
- Retain the original packaging.
- Notify our customer service team within 14 days of receiving your order to ensure a prompt resolution.
Returns & Refunds Policy
Returns Policy – Custom & Special Order Products
The following products cannot be returned, exchanged, or refunded unless they are faulty, as they are custom-made or specially ordered:
1. Club & Educational Products
- These items are made specifically for your club, school, or organisation.
- They are not standard stock items and are produced to order.
- For this reason, we cannot accept returns or exchanges, unless the item is faulty.
2. Personalised Products
- Any item that has been customised with names, initials, numbers, or any other form of personalisation is made to your specific request.
- As these are unique to you, they cannot be returned or exchanged unless faulty.
Important Note: If you are unsure about sizing or any other details before ordering, please check carefully or contact us for assistance, as these items cannot be returned once produced.
For all other items, returns may be accepted in line with our standard returns policy, which can be found in our terms and conditions.
Delivery Delays & Customer Service Support
If your order has not been delivered within the estimated timeframe, please note that delays can occur due to external factors beyond our control. We ask that you use the quoted timescale as an estimation rather than a guarantee.
Our Customer Service Team aims to respond to queries within 24-48 hours, Monday to Friday (excluding public holidays). Please include your order number in all correspondence for a quicker resolution.
Contact us at: help@oneills.com
oneills.com reserves the right to update or amend this policy at any time.